Still not sure? You can find the answer here.
If not, why not email us?
Household Type
I don’t have gas but I do have a heating system—am I still eligible?
Yes. GAIM focuses on how and when you use electricity/heat, not only gas. If you can track usage or have a smart meter, you can participate.
I want a gas-free home—so who am I in this context?
You’re a low-gas household. You can still learn demand-shifting and smart-use habits to reduce peaks and bills.
Energy & Devices
How does it work with a smart meter? I already have one at home.
Connect the game/app to your meter data (via your energy supplier or approved app). We translate usage into goals, tips, points and badges.
Do I need to install anything to participate?
Just the app and (ideally) access to your meter data. No extra hardware is required.
Tech & Log-In
How do I log in?
Use the sign-in link sent to your email. If you’ve lost it, request a new link from the login page.
I can’t find the link to the app—what do I do?
Check spam/promotions. Still missing? Email us at info@example.com and we’ll resend it.
Which devices are supported (iOS, Android, desktop)?
iOS and Android are fully supported. A lightweight desktop view works in modern browsers (Chrome, Edge, Firefox, Safari).
Game Participation
How do I make progress in the game?
Complete weekly challenges, shift usage away from peak hours, and hit your goals to earn points and badges.
What happens if I miss a step or fall behind?
No problem—challenges are flexible. You can pick up again next week; your points remain.
Is this only about housing issues?
No. While focused on homes, the habits apply anywhere—home office, student housing, or shared spaces.
Data & Communication
What happens to my email address?
We use it only for account access and essential updates. We don’t sell your data—ever.
How do I unsubscribe or delete my account?
You can delete your account from Settings, or email info@example.com and we’ll remove it for you.
How and when will I receive the FAQ?
This page is always up to date. You’ll also get a quick-start FAQ in your welcome email.
Project Goals
What do you hope to achieve with this game?
Help households use energy smarter, cut costs, and support a greener grid by reducing peak demand.
What’s in it for you—and for me?
You build habits and save; we learn what works so we can improve the game for everyone.
Why does this project exist?
To make energy-saving practical and fun—powered by research and real-world results.
What does it cost me to participate?
The app is free. Your “cost” is a bit of attention to try the weekly challenges.